Man With a Van Balham Privacy Policy

This Privacy Policy explains how Man With a Van Balham collects, uses, stores, and shares personal data when providing moving, transport, and related services. It applies to all Man With a Van Balham customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us offline or online.

Man With a Van Balham is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation and all applicable data protection laws in the United Kingdom.

Data Controller

The data controller is the Man With a Van Balham business entity that determines the purposes and means of processing your personal data. For clarity, references in this Privacy Policy to we, us or our refer to Man With a Van Balham as the data controller in relation to your personal data.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. These may include:

Identity and contact details, such as your name, title, address, postcode, and any other contact details you choose to provide.

Booking and service information, such as collection and delivery addresses, access details, property type, parking information, inventory lists of items to be moved, preferred dates and times, and any specific instructions relating to the service.

Communication data, such as information you provide when you call us, send messages, request a quote, submit feedback, or otherwise correspond with us.

Billing and payment details, such as information necessary to process payments and receipts. Payment card information is normally handled by our payment processor and is not retained by us beyond what is required for accounting and legal purposes.

Technical and usage data, where applicable, such as information about how you access and use our website or online booking systems, including device information, browser type, and general usage data. This may be collected via cookies or similar technologies where permitted.

Feedback and review data, such as testimonials, ratings, or comments you provide about our services, either directly to us or through platforms where we maintain a presence.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, online forms, or other communication channels, when you request a quote, make a booking, or use our services. We may also receive limited personal data from third parties, for example from comparison sites, referral partners, or platforms where you submit a request for removal or transport services that is then passed to us.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. These lawful bases include:

Performance of a contract. We process your personal data to provide you with quotes, confirm bookings, deliver moving and transport services, manage payments, and communicate with you about your booking and related matters.

Legitimate interests. We may process personal data for our legitimate business interests, such as managing our operations, improving our services, responding to enquiries, handling complaints, maintaining records, and safeguarding our rights. We balance these interests against your rights and freedoms and only rely on this basis where they are not overridden.

Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, such as tax, accounting, and record keeping obligations.

Consent. In some cases, we may rely on your consent, for example where required for certain marketing communications or for non-essential cookies or analytics. You can withdraw your consent at any time by contacting us or using any provided opt-out mechanisms.

Purposes for Which We Use Personal Data

We use personal data for the following purposes:

To provide quotes, respond to enquiries, and supply information about our services.

To schedule, manage, and deliver removal and transport services, including route planning and logistics.

To handle bookings, cancellations, rescheduling, and customer support.

To manage billing, payments, and refunds and to maintain financial records.

To improve our services, train staff, and monitor service quality.

To send service-related communications, including confirmations, updates, and follow-up messages.

To maintain business records for administrative, accounting, and legal purposes.

To investigate and resolve complaints or disputes and to protect our business and customers from fraud or misuse.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, or reporting requirements.

In general, booking and transaction records are kept for a period that aligns with applicable limitation periods and tax and accounting obligations. Communications and enquiry records are retained for a reasonable time to respond to your requests and to manage our relationship with you.

Where personal data is no longer required for the purposes for which it was collected and no longer needs to be retained for legal or regulatory reasons, we will delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with selected third parties who act as data processors on our behalf. These service providers only process your personal data according to our instructions and are required to keep it secure and confidential. Such processors may include:

IT and hosting providers who support our systems, websites, and data storage.

Payment processors who handle card payments or other methods of payment on our behalf.

Customer management and communication service providers that assist with booking confirmations, messaging, or feedback collection.

Professional advisers such as accountants or legal advisers where necessary for our business operations and compliance.

We may also need to share your personal data with third parties acting as independent controllers where required by law or where necessary to protect our rights, such as public authorities, law enforcement, or regulatory bodies.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with data protection law.

Your Data Protection Rights

As a data subject, you have certain rights in relation to your personal data, subject to applicable law. These rights include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: You can request that inaccurate or incomplete personal data be corrected.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it.

Right to restrict processing: You can request that we restrict processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection you have raised.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests, including any direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is necessary for legal claims.

Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the contact details made available through our usual communication channels. We may need to verify your identity before responding to your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, and staff training. However, no system can be completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

Privacy Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Man With a Van Balham in our service area and to all personal data collected in connection with our services. It does not apply to third party websites or services that may be accessed through references or platforms not operated by us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.